PATRON CODE OF CONDUCT

ZERO TOLERANCE POLICY

• Please be respectful and courteous at all times. No harassing, fighting or other disruptive behavior; no abusive or threatening language, including without limitation, cursing; and/or no obscene physical gestures toward any LUCKY LADY Casino staff, including security personnel, or toward other patrons.
• Any activity deemed to be collusion, dishonest or a form of cheating will not be tolerated, and may be reported to the Gardena Police Department.
• Loitering and sleeping inside the LUCKY LADY Casino, at empty tables, or anywhere on the property is prohibited.
• Proper attire must be maintained at all times. Shirt and shoes are required.
• LUCKY LADY Casino reserves the right to refuse entry to anyone wearing or displaying “colors” and/or signs, including visible tattoos, that are known to be associated with any group, gang or club which has rivals, and which could lead to incidents of fighting or other hostility. Oversized hoodies, hats, masks, glasses and/or any item that may obstruct the face are prohibited.
• Only Covid-19/Health Safety masks are permitted.
• Good personal hygiene is required.
• All bags & containers coming into the Casino are subject to search and inspection. Small bags are permitted. However larger bags may be required to check-in. Please see Security for specifics.
• Checked and/or Lost and Found items will be held for 30 days. All unclaimed articles left over 30 days are subject to disposal.
• Do not request staff to protect or monitor personal belongings. The Casino is not responsible for personal property left unattended. This includes chips, cell phones and any other items left at tables.
• No expectorating {spitting) of gum, tobacco, or other substances.
• Smoking, e-cigarettes and vaping are prohibited inside the LUCKY LADY Casino and outside within 20 feet of any entrance.
• Patrons shall not possess, sell, distribute, consume, or be under the influence of illegal substances on LUCKY LADY Casino property.
• Patrons that choose to consume alcoholic beverages shall do so in a responsible manner. Those appearing to be intoxicated will be denied further service and may be escorted off the property at management’s discretion.
• No photography, video, or audio recording is permitted without prior written consent from the LUCKY LADY Casino executive management.
• English only while at gaming tables.
• No weapons of any kind allowed on property.
• Vandalism or any other forms of property damage are prohibited and may be reported to the Gardena Police Department and subject to a fine.
• Panhandling is prohibited and is subject to immediate removal from the property.
• Soliciting is prohibited.
• Use of electronic devices is not allowed while participating in California games. Electronic devices are allowed on Poker games subject to the monitoring and discretion of management. Use of the devices shall be monitored by the staff (Floor, Security and Surveillance) and may be limited at the discretion of management. LUCKY LADY Casino assumes no liability for loss or damage to any guest’s electronic devices.
• The LUCKY LADY Casino reserves the right to refuse service.
• Bringing animals into the LUCKY LADY Casino building is prohibited except for service animals (as defined by ADA law), or animals used by law enforcement agencies.
• Outside food and drinks are prohibited.